Exyte is a global leader in design, engineering and construction delivering high-tech facilities, plants and factories. With a history of more than 100 years, the company has developed a special expertise in controlled and regulated environments. It serves the most technically demanding clients in growth markets such as semiconductors, life sciences, and data center across the full spectrum of services from consulting and design to managing turnkey solutions. Operating in more than 20 countries, Exyte is uniquely positioned to support clients locally and globally. In 2018, Exyte generated sales of 3.5 billion euros, up from 2.4 billion euros in 2017 on a like-for-like basis, with around 5,600 highly experienced and motivated employees.
- Defining and designing IT change management process based on best practices (ITIL or COBIT)
- Changes would encompass systems, applications, storage, network, databases and etc.
- Document and maintain the change management policy, processes and standards and ensure that the entire organization complies with it
- Implementing the change management process for the global IT organization, the required governance and supporting technology
- Define and setup framework and KPIs for change management report
- Continuous improvement of the change management process
- Planning and managing support for change management tools and processes
- Coordinating interfaces between change management and other processes
- Work across functions / operational teams throughout the region to support the change management process
- Bachelor or Master degree in computer science, engineering or similar
- Relevant experience in change management for applications, services, network infrastructure and end user devices
- Experience of working client side in an outsourced IT environment and vendor management against SLA
- Empathy, professional business and service attitude
- Strong analytical skills
- Strong structural skills to turn unclear situations into a well-structured and prioritized list of actions
- Strictly focused on and committed to customer’s success
- Fluently in English and German
- Incident, problem & change management based on ITIL
- Project management (ideally based on PMI, but not mandatory)
- IMAC/RD processes
